Privacy Policy & Terms of Service & Covid Policy

1. Information We Collect
a. Personal Information You Provide
We may collect:

• Name, phone number, email, address
   

• Information submitted via contact forms, appointment requests, or intake questionnaires
   

• Payment information (processed securely via Square)
   

• Health-related data voluntarily provided during services
   

b. Automatically Collected Information
Includes:

• IP address, browser type, referral pages
   

Cookies and analytics data

2. Use of Information
We use your information to:

• Deliver requested services (e.g., consultations, birth or lactation support)
   

• Schedule and confirm appointments
   

• Process payments (via Square)
   

• Respond to inquiries
   

• Improve our website and services
   

Send service updates, resources, or marketing (only with your consent)

3. Sharing of Information
We do not sell or rent your data. We may share it:

• With Square to securely process payments
   

• With secure tools used to manage scheduling or electronic communication
   

• If legally required (e.g., subpoenas, legal investigations)
   

• With your consent (e.g., referrals or care coordination)

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4. HIPAA Compliance

• We are committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). This includes:

• Only collecting PHI relevant to your care
   

• Storing electronic data securely with limited access
   

• Never sharing your PHI without your explicit written consent (except as required by law)
   

• If you have any questions about your health data rights, contact us at ericka@doulalactation.com.

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5. Your Rights
You have the right to:

• Request access to your personal data
   

• Request corrections or updates
   

• Request deletion of your information
   

• Opt out of marketing communications
   

• File a complaint regarding your privacy rights
   

Contact us at ericka@doulalactation.com to exercise your rights.

6. Cookies and Analytics
We use cookies to analyze web traffic and improve site functionality. You can disable cookies in your browser settings. This may affect some features of the site.

7. Data Security
We use encryption, secure servers, and other industry best practices to protect your data. While we strive for complete security, no online method is 100% secure. Newborn Nook Doula & Lactation Services, LLC operates on the Wix.com platform. Wix provides the online infrastructure that enables us to offer and manage our services. Your personal information may be stored through Wix’s data storage systems, databases, and integrated applications. All data is maintained on secure servers protected by advanced security protocols, including firewalls.

Terms of Service
1. Acceptance of Terms
By accessing our website or using our services, you agree to comply with and be bound by these Terms of Service.

2. Services Provided
Newborn Nook Doula & Lactation Services, LLC provides:

• Lactation consulting
   

• Doula services (birth, postpartum, or both)
   

• Educational materials and support
   

Services are offered in-person and/or virtually, depending on client needs and availability.


3. Client Responsibilities
Clients agree to:

• Provide accurate and honest information during consultations
   

• Understand that lactation and doula support is non-medical and complementary in nature
   

• Respect appointment policies, including cancellation/rescheduling rules
   

Not share copyrighted materials without permission


4. Payments and Refunds

• Payments are securely processed through Square
   

• Payment is due at the time of service unless otherwise arranged
   

• Cancellations require [24 hours notice] to avoid fees
   

Refunds are considered on a case-by-case basis for unused services only


5. Disclaimers
Our services do not replace medical advice or treatment from a licensed healthcare provider. We do not guarantee specific outcomes. Clients are responsible for medical decisions and should consult their provider as needed.

6. Limitation of Liability
Newborn Nook Doula & Lactation Services, LLC  is not liable for:

• Decisions made by the client based on information provided
   

• Health outcomes beyond our scope of practice
   

Delays or interruptions due to technical issues or emergencies

7. Changes to Policies
We may update these policies periodically. Continued use of our website or services after changes means you accept the new terms.

8. Contact Information
Newborn Nook Doula & Lactation Services, LLC
16 N Eustis St. Eustis, FL 32726
ericka@doulalactation.com
352-932-4121
www.doulalactation.com 
 
COVID-19 & General Illness Policy
Newborn Nook Doula & Lactation Services, LLC
Effective Date: 5-15-25

At Newborn Nook Doula & Lactation Services, LLC, the health and safety of the families we serve—as well as our team members—is a top priority. We are committed to minimizing the risk of illness transmission during all in-person services, including home visits, clinic consultations, birth support, and postpartum care.

Client Responsibilities

• Health Screening: Clients are asked to self-monitor for symptoms of illness, including fever, cough, sore throat, congestion, body aches, or gastrointestinal symptoms.
   

• Exposure Notification: Please notify us immediately if you or anyone in your household has tested positive for COVID-19, flu, RSV, or any other contagious illness within the past 5 days.
   

• Rescheduling: If you are feeling unwell or have had a recent exposure to a contagious illness, your appointment may be rescheduled or moved to a virtual format. There are no penalties for illness-related cancellations with proper notice.
   

Masking: Clients may request that the provider wear a mask during in-home or clinic visits. We also ask clients to mask during in-person visits if they are recovering from illness or have had recent exposure.

Provider Protocols

• Daily Self-Screening: All team members conduct daily self-checks for symptoms and refrain from attending visits if ill or recently exposed to contagious illness.
   

• PPE Use: Depending on current community health guidance or client preference, providers may wear masks and/or gloves during visits.
   

• Sanitization: Hands are washed or sanitized before and after each visit. All equipment used is cleaned and disinfected between appointments.
   

Virtual Services: When possible, virtual appointments (via phone or video) are available as an alternative to in-person care.

Birth Doula Support
In accordance with hospital and birthing center policies, doulas may be subject to testing, vaccination, or PPE requirements when attending births. We will work with you to understand your birthing location’s current guidelines and ensure a safe support experience.


Policy Updates
This policy may be revised in response to updated CDC guidelines, local public health recommendations, or feedback from clients and providers. All updates will be posted on our website.

Questions or Concerns
Please contact us at:
ericka@doulalactation.com
352-932-4121
www.doulalactation.com 
Your understanding and cooperation help us maintain a safe and supportive care environment for all.

 
Terms and Conditions
Newborn Nook Doula & Lactation Services, LLC
Effective Date: 5-15-25
Welcome to Newborn Nook Doula & Lactation Services, LLC ("we," "our," or "us"). By accessing or using our website and services, you agree to the following Terms and Conditions. Please read them carefully.


 
1. Services Provided
We offer professional doula and lactation support services, including but not limited to:

• Prenatal consultations
   

• Labor and birth support
   

• Postpartum care
   

• Breastfeeding counseling
   

• Virtual education and support
   

All services are delivered by trained professionals and are intended to support—but not replace—medical care from a licensed healthcare provider.

2. Eligibility
You must be at least 18 years old to use our services. By booking with us, you affirm that you meet this requirement.

3. Scheduling and Cancellations

• Appointments must be scheduled in advance.
   

• Cancellations must be made at least 24 hours in advance.
   

• Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
   

In cases of illness or emergency, rescheduling is encouraged and fees may be waived at our discretion.

4. Payment Terms

• Payment is due at the time of service unless otherwise arranged in writing.
   

• We accept payment via Square and may charge applicable service fees.
   

Deposits for doula packages are non-refundable but may be applied to future services if rescheduled within 6 months.

 5. Refund Policy

• Services rendered are non-refundable.
   

• Missed appointments without prior notice will not be refunded or rescheduled.
   

For prepaid services or packages, unused portions may be eligible for partial refunds on a case-by-case basis.

 6. Client Responsibilities
Clients agree to:

• Provide accurate and up-to-date information
   

• Communicate openly and respectfully
   

• Disclose any medical conditions or risk factors relevant to care
   

Follow safety and hygiene protocols during in-person visits

 7. Scope of Practice
Our doulas and lactation professionals do not perform medical procedures or offer medical diagnoses. All care is educational and supportive in nature. We recommend that clients consult with licensed medical professionals for medical advice or concerns.

8. Privacy and Confidentiality
We comply with HIPAA guidelines to protect your personal and health information. Please see our Privacy Policy and HIPAA Notice of Privacy Practices for full details.

9. Website Use
You agree not to use this site for unlawful purposes or to interfere with its operation. All content on this site is the intellectual property of Newborn Nook Doula & Lactation Services, LLC and may not be reproduced without permission.
 
10. Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services, including but not limited to personal injury, missed outcomes, or misunderstandings about scope of service.

11. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Continued use of our website or services constitutes your agreement to the revised terms.

12. Governing Law
These terms shall be governed by the laws of the State of Florida, without regard to its conflict of law principles.
 
13. Contact Information
For questions or concerns regarding these Terms, contact:
Newborn Nook Doula & Lactation Services, LLC
ericka@doulalactation.com
352-932-4121
www.doulalactation.com